Disgusting Service

In processing my claim the organisation seemed to be quite together. The wheels fell off shortly after. A person would really anticipate a well known name like Alexander Forbes to have their processes streamlined. Absolutely yes when it comes to the debits not the claim itself.<br> For over a week and a half, endless calls and time spent on the phone to ensure this payment was made before month end commitments, I was promised at least three times that within 48 hours the payment will be processed. It has now been at least 144 hours. Countless calls to Claims department, waiting on their call centre for over 25 minutes only to get told another 48 hours again.<br> I have received better service from a petrol attendant. This is absurd, surely the process and escalation path needs to be revised as the comprising position Alexander Forbes has now created due to lack of accountability and poor service is shocking to say the least. The client comes last and clearly a consideration for those in future investments.<br>