Disgusting Service

I called in to enquire about my Pension Fund pay-out about a week ago and asked if the process could be fast tracked as I currently don't have any funds and my debit orders will be going off on the 20th of Jan. The person I spoke to was very unfriendly and unwilling to help. I asked her to get a team leader to call me back and she promised that I'll get a call back by end of business that day. I never received a call and I then called again on Monday. I spoke to Neo Moloi whom also promised me that his team leader was going to call me back by end of business and never did. He said he was going to provide me with updates and he hasn't. He gave me a number to call an administrator but I was unable to get through to that number. I e-mailed him to advise and he provided me with another number that does the same thing. When I e-mail him now he doesn't respond. I called again today to speak to a team leader and I got told that there's only 1 team leader that is out of the office. When I called back I was told that the team leader is busy with performance appraisals and can't come to the phone. When I insisted the agent to tell me if there is anything more important than speaking to a client he put me on hold to go get the team leader. He came back to advise the team leader will come speak to me shortly. When the team leader, Rachel, came to the phone she introduced herself and cut me off. I was holding for over 25 minutes and she never even called me back. I called back after a minute and asked the agent to advise her to call me back and said that she is on lunch. I have all these recordings if you need it. I sent an e-mail through to the complaints department and no feedback yet. PLEASE CAN SOMEONE CALL ME TO RESOLVE MY EMERGENCY...!!!