Disgusting service

I must say your service is highly disappointing. If I don't make the effort of making numerous phone calls, there is no feedback I get from you guys,not to mention the different and confusing information I get each time I call. I don't understand why transferring the small portion I'm not withdrawing is such a big deal,because for the past week ,all I hear is we are waiting for the ROT to be signed. I am literally transferring from one Alexander Forbes fund to another!!!!why is this taking a century to do. I can't even begin to imagine how much longer it was gonna take if the portion I'm transferring was going to an external fund. You should also just go ahead and takedown your af connect platform, most useless site I have ever encountered. For the past week I can't see my funds and my current claim in back to zero days. This has been a horrible experience which could have been simply solved by giving me timely and accurate updates. You definitely need to do better!!!

Disappointed.