Disgusting service

I left my previous company on the 26th of October 2021 and contacted Alexander Forbes to claim my pension and provident fund. I was advised by Shakeel what documents I needed to submit which I did and was advised I would receive payment after 4-6 weeks. 3 weeks later I received an email stating the documents I sent through was incorrect and again I was advised on what I needed to complete as I was given the incorrect information. After 2 months of back and forth I received confirmation that all the documents have been received and that a tax directive has been requested from SARS. On the 6th of January I received an email confirming the tax directive has been received from SARS and all that my claim has been forwarded for the payment to be scheduled and I can expect payment in 5 - 10 working days. Today is the 10th day and still I have received nothing. A process that i was initially told takes 4 - 6 weeks has gone on for two and a half months now and still continues. I send emails daily but get no response other than the automated messages. This has truly been the worst experience I have had with a company.