PW
Portia W
1 reviews | Active since Mar 2018
11 Oct 2024, 14:50
Disgusting service!!!!!!!
AF submitted incorrectly to SARS ,I can’t get my fund payed out since resignation ,this has been dragging for over 2 months ,I tried reaching out ,I was holding In the line for over 40 minutes ,no one answers my emails ,this is the worst experience ever ,if no one reaches out to sort this out ,I will take my grievance to social media ,I can not continue this way !!!!
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Alexander Forbes Financial Services's replyOfficial
14 Oct 2024, 14:45Dear Portia
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply14 Oct 2024, 14:45
Official
Dear Portia
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations