DISGUSTING DELAYED SERVICE

<p>My mother has been receiving funds from the Tiger Brands Pension Fund for around 40 years. She recently changed banking details and requested Alexander Forbes to update the banking details. Since beginning of October we have been given the run around. Every week something new is requested from AF so that they can change the banking details. How pathetic! Last week my mother waited for her money (was advised by a consultant it would be paid into the old account this month and from next month into the new account) but my mother did not receive her money. Now we get an email that she must the marriage certificate that's why payment did not go through. Why are we being given the run around?? My mother is a pensioner and relies on this money and now she must suffer because of lack of professional consultants who don't have a clue what they are doing. This looks like a ploy to not pay the money. I want this sorted out today, my mother needs this money. ALL THE DOCUMENTS HAVE NOW BEEN SENT! WE NEED ANSWERS ASAP!!!! </p>