DISGUSTED WITH SO CALLED SERVICE!!

It's a week later, I am still waiting for whom ever contacted me with regards to my complaint here, to send me an e-mail so I can respond to it with prove of where the funds are being transferred to. Yesterday, when I followed up yet again, I was told that there is now an ROT issues AGAIN??? I sent the ROT myself, and have confirmation of receipt! I can never get hold of a team leader! Does anyone have a clue what is going on there? as every time I phone in it's a different story! It seems the excuses have now run out, as we starting with the same excuse as the very 1st one!