DS
Dillon S
1 reviews | Active since Jul 2017
28 Sept 2022, 12:24
Disgusted
Your e-commerce services is atrocious and customer service disgusting.
I've been battling to withdraw my funds for longer than your 6 week waiting period. I've been sending emails and 99% of the time I don't get responses.
My enquiry was supposedly escalated, but to who? I've received a response 8 weeks after submitting only to be told that my documents could not be opened. How can your customer service team not open PDFs?
Helpful (0)
Replies (1)0
Replies (1)
Alexander Forbes Financial Services's replyOfficial
29 Sept 2022, 08:29Dear Dillon At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply29 Sept 2022, 08:29
Official
Dear Dillon At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations