AJ
Astrollette J
1 reviews | Active since Apr 2023
26 Apr 2023, 15:25
DISGUSTED
So after i have been struggling to get my money from alexforbes for more than 6 months, i have received a email from the complaints team.
Got a payment from them for 1 year, but i have been contributing to my fund for 3+ years, where is the other funds, now that i have received that amount of money which is not CORRECT they are once again ignoring my emails,
DO U NOT HAVE CUSTOMER SERVICE AGENTS WORKING THERE, DO THEY EVEN DO THERE JOB? SUCH A BIG COMPANY BUT NOTHING CAN BE DEALT WITH PROFESSIONALLY
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
26 Apr 2023, 15:47Dear Astrollette
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply26 Apr 2023, 15:47
Official
Dear Astrollette
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations