AJ
Astrollette J

1 reviews | Active since Apr 2023

19 Apr 2023, 15:44

DISGUSTED

So today i am just more than fed up with this company.

6 months later i am still awaiting a claim that has not been PAID out, each time i am being advised by them that a Tax Directive has been sent to SARS,..only to be told that its being rejected AND NOT TELLING ME WHY IT HAS BEEN REJECTED!!

I have been in contact with 2 complaints team members and still till today NOTHING has been resolved, bearing in mind that i have sent my Notice of Registration from SARS to ALexander forbes multiple times !!

THIS IS PATHETIC, WHERE IS THE CUSTOMER SATISFACTION OR RESOLUTION HERE SUCH A BIG COMPANY BUT WITH NO CUSTOMER ETHICS

0
Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply20 Apr 2023, 09:39
Official
Dear Astrollette  At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.   We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided.     Kind RegardsCustomer Insights and Escalations