NM
Nare M
1 reviews | Active since May 2012
20 Sept 2024, 20:45
Disgusted
Submitted my claim on the 8th of September, been tracking the claim and there seem to be no movement, yet people who Submitted their claims after me have received their payments,I called on Monday and the person I spoke to,assured me that everything is fine,it's over 2 weeks that my claim is stuck in one place
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
22 Sept 2024, 16:48Dear Nare,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply22 Sept 2024, 16:48
Official
Dear Nare,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations