RN
Robin N
1 reviews | Active since May 2013
21 Nov 2018, 10:38
Disgusted!
I have never in my life been this dissappointed with Alexander forbes.
Everytime i speak to their call centre regarding with my withdrawal of my provident fund, i get 10 different stories from all the agents.
Its an inconvenience as i now need to make different arrangements once again, why do i have to wait so long for MY money???
Helpful (0)
Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
21 Nov 2018, 10:44Dear Robin
Thank you for taking the time to advise us of the service level that you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
Thank you for taking the time to advise us of the service level that you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
Alexander Forbes Financial Services's reply21 Nov 2018, 10:44
Official
Dear Robin
Thank you for taking the time to advise us of the service level that you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
Thank you for taking the time to advise us of the service level that you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
RN
Robin N's updateReviewer Update
21 Nov 2018, 11:02I would appreciate a response. The lady advised she would escalate the matter to the administraters for an urgent pay out and to her supervisor to contact me. She advised someone would get back to me? I would like some feedback by the end of the day as to when i will receive my money as the guy i spoke to last week said by today at the latest tomorrow, the lady told me this morning 3-5 more working days, this is not acceptable
RN
Robin N's update21 Nov 2018, 11:02
Reviewer Update
I would appreciate a response. The lady advised she would escalate the matter to the administraters for an urgent pay out and to her supervisor to contact me. She advised someone would get back to me? I would like some feedback by the end of the day as to when i will receive my money as the guy i spoke to last week said by today at the latest tomorrow, the lady told me this morning 3-5 more working days, this is not acceptable