Disgruntled and Angry Client

I have been given the run around by AlexForbes with regards to my withdrawal claim.

To give you the just of my complaint, on the 5th of January my claim was submitted to AlexForbes - My broker was experiencing issues with the AF system in which I had interveened and sent a formal CEO complaint as this was the 4th week already.

On the 2 February my claim was submitted and I received confirmation from my broker. Yesterday when I followed up AF said that my claim was not submitted - This information received from them is false which tells me that they Employees have no idea as to what they are doing because when I called the contact centre this morning I was told my claim was infact submitted on the 2nd.

Audrey Rustin gave me the information and the CEO Dawi and his PA are now quiet yet their employee gave me false information.

I was also told by the call center that this will now take an additional 4-6 weeks which I am highly ****ed off about as already this is the 5th week and my claim should have been disinvested by now SARS sorted and bank validation done.