SP
Stanley P
1 reviews | Active since Jul 2020
17 Sept 2024, 13:10
Disgraceful and Poor Services - No Responsibility
I lodge my 2-pot claim on 5 September 2024. on the 6th day it was already on closed. Today is the 17th of September 2024. There is no communication, they do not take calls, their Whatsapp is not working, there is no payment information on the claim when I'm trying to track it. I don't even know the reason for nonpayment since they do not communication. Pathetic service.app**** for withdrawal on the 7th of September 2024. On app says claim registered 6 days ago.no communication to say if they need supporting documents or not or if they are never going to process the claim.
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Alexander Forbes Financial Services's replyOfficial
18 Sept 2024, 09:44Dear Stanley
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply18 Sept 2024, 09:44
Official
Dear Stanley
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations