VT
Vanessa T
1 reviews | Active since Sept 2024
17 Sept 2024, 14:42
Disgrace of a company
Can someone at AF tell me why is my claim not moving. It is day 13 today and it is sitting on assessment how ? People that submitted after me have been paid what must one do for you to take action? Pathetic
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
18 Sept 2024, 09:51Dear Vanessa
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply18 Sept 2024, 09:51
Official
Dear Vanessa
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
VT
Vanessa T's updateReviewer Update
19 Sept 2024, 08:01AF i am still waiting for the feedback, I have sent you emails . Must one take further actions to get response. People should not join this company it is a disgrace i tell you.
VT
Vanessa T's update19 Sept 2024, 08:01
Reviewer Update
AF i am still waiting for the feedback, I have sent you emails . Must one take further actions to get response. People should not join this company it is a disgrace i tell you.