MG
Mathew G
1 reviews | Active since Feb 2015
23 Sept 2024, 14:44
Discrepancies in Communication Channels
I have attempted to contact you through various methods, all without success. I first tried reaching out via WhatsApp, as indicated by your prompts, only to find that the service is not operational due to high traffic. Next, I followed the email route, where your prompts state a response time of 48 hours. However, the automated email reply suggests a 3-day wait.
This inconsistency is highly frustrating. I strongly recommend updating your prompts to align with actual response times, as the disconnect between these channels is unacceptable.
Helpful (0)
Replies (1)0
Replies (1)
Alexander Forbes Financial Services's replyOfficial
23 Sept 2024, 15:19Dear Mathew
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply23 Sept 2024, 15:19
Official
Dear Mathew
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations