IN
Ikechukwu N
1 reviews | Active since Nov 2021
02 Nov 2024, 21:19
Disappointment on so many levels.
Almost 2 months to my claim and still no resolution. Incredible!!! I had to follow up with SARS on 3 occasions at their physical office for Alex Forbes to now confirm that there is an issue with 2 POT for passport holders. If I did not go to SARS, I would have been waiting. At each occasion I was at SARS, I was never told there is an issue paying to passport holders. This ordeal has been and continues to be a Wow!!!
Helpful (0)
Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
04 Nov 2024, 08:48Dear Ikechukwu
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply04 Nov 2024, 08:48
Official
Dear Ikechukwu
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
IN
Ikechukwu N's updateReviewer Update
04 Nov 2024, 09:22Thanks for the reply but I am in doubt your clients are important to you as you note. I just came from SARS again, the 4 time, payment lodged almost 2 months ago and the reason your office is giving me is not what SARS says. Your office says there is issue paying out to passport holders, SARS confirmed that is not an issue that they have been paying out to passport holders. I am beyond frustrated because this was for a medical emergency!!! I am taking this up!!!
IN
Ikechukwu N's update04 Nov 2024, 09:22
Reviewer Update
Thanks for the reply but I am in doubt your clients are important to you as you note. I just came from SARS again, the 4 time, payment lodged almost 2 months ago and the reason your office is giving me is not what SARS says. Your office says there is issue paying out to passport holders, SARS confirmed that is not an issue that they have been paying out to passport holders. I am beyond frustrated because this was for a medical emergency!!! I am taking this up!!!