Disappointing service. Worst service ever actually

I'm given a runaround at this point. Last week Friday I asked to speak to the supervisor and they told me they'd call before EOD...they did not. Emails are not responded to as well. Consultant's have different stories every time you call. Infact what is exactly the purpose of the consultant because they themselves don't know anything,they always say they're referring the matter to someone else or escalating the issue,which also is a lie coz nothing is ever done. I call today and am told about a 48hr turn around time for a mere response as to what exactly is happening.

What exactly is hard about someone just wanting an update,a simple simple thing.... tell me what is happening with regards to my claim. IT IS MY MONEY, like I don't get it.

Yhoooooo you guys are so so disappointing really. At the rate that complaints come in,you should really be ashamed of yourselfs. In fact it's like you guys thrive of complaints because you do nothing about them....