MF
Mokone F
1 reviews | Active since Jun 2019
27 Jul 2022, 09:43
Disappointing Service
I have requested a transfer of funds from almost 3 months ago. To get an ROT takes forever. Nothing gets attached to emails. No process explanations are given. How are you still authorised to offer Financial Services?
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Alexander Forbes Financial Services's replyOfficial
27 Jul 2022, 10:35Dear Mokone F
Thank you for taking the time to advise us of the service you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Customer Insights and Escalations
AAAA-5573
Alexander Forbes Financial Services's reply27 Jul 2022, 10:35
Official
Dear Mokone F
Thank you for taking the time to advise us of the service you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Customer Insights and Escalations
AAAA-5573