MF
Mokone F
1 reviews | Active since Jun 2019
07 Jul 2022, 16:59
Disappointing Service
Worst customer service. I have called the landline numerous times with no answer and sent numerous emails to no reply. How are you even providing financial services under such terrible client conditions?
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
08 Jul 2022, 11:25Dear Mokone
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply08 Jul 2022, 11:25
Official
Dear Mokone
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations