KT
Kgomotso T
1 reviews | Active since Sept 2014
08 Jan 2025, 19:14
Disappointing service
I submitted my claim in Nov until today nothing has been done, I have called the helpline and they advise that there is nothing they can do, I must check the status of my claim on the app. There is so much I want to write about the calls and the tideous process but I don't have the energy
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
13 Jan 2025, 09:23Dear Kgomotso
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply13 Jan 2025, 09:23
Official
Dear Kgomotso
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
KT
Kgomotso T's updateReviewer Update
13 Jan 2025, 21:06I am requesting concrete feedback not a generic response. I have seen plenty of complains especially regarding payouts. Imagine a person who claimed 4 months back and still today nothing. I have contacted my former employer and they advised the error is on your end. I don't wanna play duck and dive with any institution. I will soon escalate the matter to the Ombudsman.
KT
Kgomotso T's update13 Jan 2025, 21:06
Reviewer Update
I am requesting concrete feedback not a generic response. I have seen plenty of complains especially regarding payouts. Imagine a person who claimed 4 months back and still today nothing. I have contacted my former employer and they advised the error is on your end. I don't wanna play duck and dive with any institution. I will soon escalate the matter to the Ombudsman.
Alexander Forbes Financial Services's replyOfficial
12 Mar 2025, 16:24Dear Kgomotso
At Alexander Forbes, our clients are important to us and I am sorry to learn that you were dissatisfied with our service.
We hereby acknowledge that the claim was finalized.
Kind RegardsCustomer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you were dissatisfied with our service.
We hereby acknowledge that the claim was finalized.
Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply12 Mar 2025, 16:24
Official
Dear Kgomotso
At Alexander Forbes, our clients are important to us and I am sorry to learn that you were dissatisfied with our service.
We hereby acknowledge that the claim was finalized.
Kind RegardsCustomer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you were dissatisfied with our service.
We hereby acknowledge that the claim was finalized.
Kind RegardsCustomer Insights and Escalations