Disappointing Experience with Alex Forbes Online Portal and Customer Support

I'm extremely frustrated with the Alex Forbes online portal and customer support. Every time I attempt to reset my password, the system claims it's been updated, but upon logging in, it fails to recognize my credentials.

The automated phone system promises a callback, but I've yet to receive one. Furthermore, the WhatsApp line is often "temporarily closed," leaving me without assistance.

The constant technical issues and lack of effective support have made it impossible for me to access my account. I expect a more efficient and reliable service from a reputable company like Alex Forbes.