Disappointing customer service and delay in claim payout

Disappointing customer service received

I contacted Alex forbes on both the 22 & 25 January 2024, was told they still busy processing my claim. No response or communication from them.

On the 1 February 2024 i contacted them again and was told SARS declined my claim and need to submit a Notice of Registration from SARS. Went to the SARS branch and received the document which i submitted to Alex forbes on the same day. Phoned every 2nd day to follow up on my claim and the call centee agents is just useless and of no help and a waste of my airtime Received email from Alex forbes on 20 February 2024 of acknowledgement receipt of my documents received.

On the 5 March my former employer then emailed Alex forbes fund administrator on my behalf and received a email to say my claim is in process as soon as the tax directive has been approved, they will proceed and load the claim from payment. 20 days later and I haven't received my money yet. I phoned Alex forbes again on 22 March 2024 and no one could assist I was told I should wait.

This is terrible service I would never ever recommend people to Alex forbes as you need to wait so long for your own money and deal with *********** call centre agents eveyone tell you a different story. Previously the company was with Sanlam and the workers received good service their money was paid out within 4 to 6weeks. Why doesn't anyone from Alex Forbes pick up the phone and call me if there is a delay with my claim or send me an email to advise me of this? What kind of customer service is this?