Disappointing and Poor service

I put my provident fund claim in January 2024 and on the 24/01/2024 I received an sms Alexander Forbes that indicates that my claim will be paid in 4 weeks time.

On the 03/03/2024 an email was sent to Alexander forbes but they did not respond and on the 11/03/2024 after 6 weeks I made a follow up again because my claim was not paid, the same day I was informed that a directive will be received on Wednesday (13/03/2024) and an urgent payment will be requested.

I called Alexander Forbes office on the 22/03/2024 after seeing that there was nothing happening and I was told that the my claim was only done on the 19/03/2023 and I must wait for another 6 weeks which is going to be in May 2024.

I am still waiting since January 2024, this is a bad service because their 4 weeks is now 4 months with no communication, I made follow up and their Rep is not answering any of my email, they operate like a **** company very disappointed.