Disappointed with alex forbes system and their employes who are ***********

I have been calling alex forbes for about 3 weeks now it seems like their employes are *********** or they just dont care.my company which is Talksure SA submitted my claim to them on the 22 of February because thats when i signed my withdrawals form but up until today i havent received anything and when i m calling them all i get is they are still waiting for my febraury contribution i communicated with people from talksure HR they rectifyied the error because the last day at work was in jan so hence why i cant pay any contribution for feb because i never worked a single day in feb hence why i theres no contribution and the HR lady from talksure rectified it lastweek monday and she apologized to me but when i call alex forbes the agent the tell me the very same thing that we have rectified eith talksure that they waiting gor my feb contributins so i really dont know what to do now tired of waisting my airtime for nothing