Disappointed. Very poor service

I left my previous employer end of August 2022; the HR personnel sent my fully completed form for withdrawal of my provident fund on 31 August 2022 at 10:44 am. The email was sent to three different email addresses ***, ***, and *** and to my surprise on 1 November 2022 when I called to check what the issue is I was told that my form was never received. The HR person from the previous company then sent another email, with me cc'd to the same email addresses. I called again and I was told this would be escalated; this was on 1 November 2022 at 10:25. Two days later I received a notification that instruction were received for withdrawal and if all is good, the fund will be processed in four weeks. Yesterday the 08 December 2022, I called in again and I was told my very rude person that the form was only received on the 7 December 2022 and it will take 4-6 weeks. I requested information of the Ombudsman and he told me that he does not have the information. He then said he could transfer my call to the manager Brian Setoaba. After having to explain my case again on the 08 December 2022 and forwarding the emails to him, I was told I would receive feedback by COB on 8 December 2022, which I never received. I was also told via email from Brian that there was instruction for payment on 21 November 2022 but this was not authorized. Today 9 December 2022, three months and 9 days later no payment received from alex forbes while they claim payment processes takes four weeks!!!. This is very disappointing really, such poor service.