MB
Maegan B
1 reviews | Active since Dec 2013
04 Sept 2024, 20:48
Disappointed is an understatement
I wish I had a choice of which company my employer used. While others have already been paid on the 3rd, I can't even log into my profile to start the claim process
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
05 Sept 2024, 08:46Dear Meagan
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologize for any inconvenience this may cause and appreciate your understanding and patience
We apologize for any inconvenience this may cause and appreciate your understanding and patience
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply05 Sept 2024, 08:46
Official
Dear Meagan
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologize for any inconvenience this may cause and appreciate your understanding and patience
We apologize for any inconvenience this may cause and appreciate your understanding and patience
Kind Regards
Customer Insights and Escalation