Disappointed/Irritated

<p>My previous company's pension is done through Alexander Forbes. My claim was done first week of June, so today I phone them to find out the progress on my claim. It turns out they've put the claim on hold because the name on the bank statement is not the same as the name on claim. What irritates me is that they did not inform HR from the previous company or me of the discrepacy, if I had not phoned them I wouldn't have known.</p>