Disappointed & Frustrated

<p>I am posting here in a last attempt to get proper feedback. I am a very understanding person, but this has just gone too far. I am awaiting payment of my pension fund withdrawal which I had with my previous employer. The withdrawal date was the end of May. I received an SMS on 9 June that my payment has been rejected due to an automated bank validation process & I should call AF. I called on the 10th of June. Spoke to Bongani for almost 30 minutes who confirmed that the bank details AF has is indeed the correct ones, but the bank says the ID nr, name & account number is invalid as the account is closed-impossible. It is the ONLY bank account that I have; my salary & everything else gets paid into it. I have never had a problem with my bank account. He then logged a query to admin to follow up with the bank as to what the problem is, so that payment can be made. Friday, Monday, Tuesday, Wednesday came & I heard nothing-no one gave me feedback. So I called AGAIN (all these calls cost money out of my own pocket). I spoke to Nollie who said that she sees my query was handled by the Team Leader Happy, but Happy was on leave so she could not ask what the progress was. She then called admin to see if they had received feedback from Happy. Dudu in admin confirmed that my payment would be released for that Friday (17 June). After nothing reflecting in my account, I called on Wednesday this week to hear what the problem is. Whitney said she sees the payment was released so she does not see what the problem is-but she would contact admin & they would get back to me. No feedback-logged a complaint on your Facebook page & no one has yet contacted me (but I hear it can take up to 2 days for someone to contact you-whereas it takes 2 min for me to call myself-at my own expense). Received an SMS last night saying my payment was rejected AGAIN. I thought this should have been sorted out on the 10th already???? That is why I called the first time. Spoke to Whitney again this morning only to find out the payment was released for 2 days ago & not last Friday as I was promised. She could not get through to admin so she mailed them. I mailed my ID & bank statement AGAIN, like I did the first time-I don't know what this will help as we already know that the bank details are correct. So basically no one knows why my payment is not coming through. Please can someone do their job properly? I need a manager to get back to me. It boggles my mind how I am struggling to get my OWN money. Instead of getting the feedback I require (which I don't think is unreasonable to request), I have received 2 SMS's & a mail asking me to rate your service. I am very far pregnant & all this is causing so much unnecessary stress on myself & the baby. I am extremely disappointed in Alexander Forbes. Please, I need PROPER feedback, and I am entitled to my money ASAP. Awaiting your response.</p>