LD
Lynette D
1 reviews | Active since May 2015
13 Oct 2024, 19:48
Disappointed and dissatisfied
I submitted my claim on the 3/09/2024.to date this has not been resolved. The incompetants is on another level. I asked to cancel but was told I can't. The cc staff all give you different information. I went back and forth to my bank just to find the fault is not on their side but the cc consultant insisted it is. I had to take time off work just for the bank to me that they neve reject a claim. I just want to cancel and never have to deal with AF again
Helpful (0)
Replies (6)0
Replies (6)LD
Lynette D's updateReviewer Update
14 Oct 2024, 12:32Disappointed and dissatisfied
I submitted my claim on the 3/09/2024.to date this has not been resolved. The incompetants is on another level. I asked to cancel but was told I can't. The cc staff all give you different information. I went back and forth to my bank just to find the fault is not on their side but the cc consultant insisted it is. I had to take time off work just for the bank to me that they neve reject a claim. I just want to cancel and never have to deal with AF again
LD
Lynette D's update14 Oct 2024, 12:32
Reviewer Update
Disappointed and dissatisfied
I submitted my claim on the 3/09/2024.to date this has not been resolved. The incompetants is on another level. I asked to cancel but was told I can't. The cc staff all give you different information. I went back and forth to my bank just to find the fault is not on their side but the cc consultant insisted it is. I had to take time off work just for the bank to me that they neve reject a claim. I just want to cancel and never have to deal with AF again
Alexander Forbes Financial Services's replyOfficial
14 Oct 2024, 15:45Dear Lynette
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply14 Oct 2024, 15:45
Official
Dear Lynette
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
LD
Lynette D's updateReviewer Update
15 Oct 2024, 12:07Disappointed and dissatisfied
I submitted my claim on the 3/09/2024.to date this has not been resolved. The incompetants is on another level. I asked to cancel but was told I can't. The cc staff all give you different information. I went back and forth to my bank just to find the fault is not on their side but the cc consultant insisted it is. I had to take time off work just for the bank to me that they neve reject a claim. I just want to cancel and never have to deal with AF again
Im still waiting for feedback and to date no response
Im still waiting for feedback and to date no response
LD
Lynette D's update15 Oct 2024, 12:07
Reviewer Update
Disappointed and dissatisfied
I submitted my claim on the 3/09/2024.to date this has not been resolved. The incompetants is on another level. I asked to cancel but was told I can't. The cc staff all give you different information. I went back and forth to my bank just to find the fault is not on their side but the cc consultant insisted it is. I had to take time off work just for the bank to me that they neve reject a claim. I just want to cancel and never have to deal with AF again
Im still waiting for feedback and to date no response
Im still waiting for feedback and to date no response
LD
Disappointed and dissatisfied
Lynette D's updateReviewer Update
15 Oct 2024, 16:06Disappointed and dissatisfied
I submitted my claim on the 3/09/2024.to date this has not been resolved. The incompetants is on another level. I asked to cancel but was told I can't. The cc staff all give you different information. I went back and forth to my bank just to find the fault is not on their side but the cc consultant insisted it is. I had to take time off work just for the bank to me that they neve reject a claim. I just want to cancel and never have to deal with AF again
Im still waiting for feedback and to date no response
Im still waiting for feedback and to date no response
LD
Lynette D's update15 Oct 2024, 16:06
Reviewer Update
Disappointed and dissatisfied
I submitted my claim on the 3/09/2024.to date this has not been resolved. The incompetants is on another level. I asked to cancel but was told I can't. The cc staff all give you different information. I went back and forth to my bank just to find the fault is not on their side but the cc consultant insisted it is. I had to take time off work just for the bank to me that they neve reject a claim. I just want to cancel and never have to deal with AF again
Im still waiting for feedback and to date no response
Im still waiting for feedback and to date no response
LD
Disappointed and dissatisfied
Lynette D's updateReviewer Update
15 Oct 2024, 16:06Disappointed and dissatisfied
I submitted my claim on the 3/09/2024.to date this has not been resolved. The incompetants is on another level. I asked to cancel but was told I can't. The cc staff all give you different information. I went back and forth to my bank just to find the fault is not on their side but the cc consultant insisted it is. I had to take time off work just for the bank to me that they neve reject a claim. I just want to cancel and never have to deal with AF again
Im still waiting for feedback and to date no response
Im still waiting for feedback and to date no response
LD
Lynette D's update15 Oct 2024, 16:06
Reviewer Update
Disappointed and dissatisfied
I submitted my claim on the 3/09/2024.to date this has not been resolved. The incompetants is on another level. I asked to cancel but was told I can't. The cc staff all give you different information. I went back and forth to my bank just to find the fault is not on their side but the cc consultant insisted it is. I had to take time off work just for the bank to me that they neve reject a claim. I just want to cancel and never have to deal with AF again
Im still waiting for feedback and to date no response
Im still waiting for feedback and to date no response
LD
Disappointed and dissatisfied
Lynette D's updateReviewer Update
15 Oct 2024, 16:07Disappointed and dissatisfied
I submitted my claim on the 3/09/2024.to date this has not been resolved. The incompetants is on another level. I asked to cancel but was told I can't. The cc staff all give you different information. I went back and forth to my bank just to find the fault is not on their side but the cc consultant insisted it is. I had to take time off work just for the bank to me that they neve reject a claim. I just want to cancel and never have to deal with AF again
Im still waiting for feedback and to date no response
Im still waiting for feedback and to date no response
LD
Lynette D's update15 Oct 2024, 16:07
Reviewer Update
Disappointed and dissatisfied
I submitted my claim on the 3/09/2024.to date this has not been resolved. The incompetants is on another level. I asked to cancel but was told I can't. The cc staff all give you different information. I went back and forth to my bank just to find the fault is not on their side but the cc consultant insisted it is. I had to take time off work just for the bank to me that they neve reject a claim. I just want to cancel and never have to deal with AF again
Im still waiting for feedback and to date no response
Im still waiting for feedback and to date no response