NM
Nare M
1 reviews | Active since May 2012
24 Sept 2024, 07:10
Disappointed
So my claim was being reviewed, they needed copy of my ID,bank letter ,for 2 weeks no one contacted me,no email, sms, call and no where on the app does it says they need docs, we'll I sent them,and got no acknowledgement,
Helpful (0)
Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
25 Sept 2024, 11:20Dear Nare,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply25 Sept 2024, 11:20
Official
Dear Nare,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
NM
Nare M's updateReviewer Update
26 Sept 2024, 09:52Is this an automated response from you,I mean that's all you said,no one contacted me or no send an email,what do we need to do to get to you,your call centre has not been working since friday, how does a big company like yours not be able to manage their work,call centre is closed because of training,and no calls were going through since Monday..
NM
Nare M's update26 Sept 2024, 09:52
Reviewer Update
Is this an automated response from you,I mean that's all you said,no one contacted me or no send an email,what do we need to do to get to you,your call centre has not been working since friday, how does a big company like yours not be able to manage their work,call centre is closed because of training,and no calls were going through since Monday..