CK
Charnelle K
1 reviews | Active since Mar 2017
05 Dec 2024, 11:08
Disappointed
Disappointed to say the least... Only when you call they will give you some sort of feedback, it's like they just don't care at all... it's back and forth the whole time,no communication from their side.. It's been over 4 Every time I make contact the consultant would say next week, it's beem several next weeks... I am disgusted and disappointed by the service from Alexander Forbes
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Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
05 Dec 2024, 11:20 Dear Charnelle
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply05 Dec 2024, 11:20
Official
Dear Charnelle
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
CK
Charnelle K's updateReviewer Update
06 Dec 2024, 18:10Same response to everyone but yet nothing concrete is being done...No assistance or empathy from your side...
CK
Charnelle K's update06 Dec 2024, 18:10
Reviewer Update
Same response to everyone but yet nothing concrete is being done...No assistance or empathy from your side...