Disability Claims department

My disability benefits is with Alexander Forbes. I had a stroke and heart attack in 2019 and due to the stroke I had to claim from my benefits as per paid for every month. Alexander Forbes request a review every year.

In 2020 I went for a review and they paid for the review. They requested a review in 2021 and went for the review.

They requested a review again in 2022. I tried to book my review but failed due to Alexander Forbes that did not make the payment for the previous review.

I requested Alexander Forbes to pay the outstanding. They did not respond to my emails. This was ongoing until November 2023. I received an email from Alexander Forbes with a letter from Sanlam? Stating that if my review documents is not received by December 2023 my disability benefits will be terminated in full and will be closed.

Again sending the request for payment to the occupational health the****** to book the review! And no response.

Today I did not receive my disability payment due to negligence from Alexander Forbes / Sanlam my Insurers. When I call they say that they will get someone to contact me! No one has contacted me for Alexander Forbes or Sanlam in years!

I received no assistance from Josias Moeketsie from Alexander Forbes or Leah Koloane from Sanlam!