Directive request from sars and Alexander is delaying

Each email i receive back from you is delaying my sars submitting and the response is poor as i am always asked for information i have provided to you Lungelo Louw aske that i send the directive, i have sent that 3 times now can i have someone who will be able to assist and fix my sars profile so i can submit, i cannot stand to receive another email asking me to send what i sent before, then 3 days to be escalated to the correct department another 3 days for that department to ask me for something i have sent, kindly find someone who will open this query since the 20 March 2024 to date as i am being given the run around every week, it has already been how many working days with more delays and no solution can this be resolved today