Did Alexander Forbes ***** my money

This is the second time I'm writing about Alex Forbes. The first time was about poor response on getting to their website. After writing here a day later they responded to my emails which were ignored for weeks. After I finally got into their website to make a withdrawal I am still awaiting as system has been saying FINALISED for weeks. I call they don't answer. I send emails they responded after weeks asking for ID number. I responded quickly and weeks later no response. I call daily and email daily and I'm ignored. Is my money safe. Did Alexander Forbes ***** my money. Those who app**** before me received their funds. Move my money now to Momentum because Alexander Forbes clearly don't know what they doing.