Desparate!

I have been struggling since August 2023 to get help. I complained about not being able to access the online portal and requested an email change which was not done to date. I have forwarded lay-out forms still nothing. I sent complaint emails 3-4 times and I just receive no reply. I mea, what is this? I am literally begging Alexander to give me my own monwy😡. On Hello Peter they say they contacted me privately which is a big lie. What must Ii do to get a reaponse? You leave me no choice but to take this grievance to the media to expose Alexander Forbes.