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ewertb E

1 reviews | Active since Feb 2017

25 Apr 2024, 16:07

Deplorable Service

After providing them with all the relevant information as they requested, they would continuously find something missing and only inform you afterwards. Why don't they give you a full list of all the documents they require instead of asking for it one by one. Super annoyed with them as they already have all my details and have made payments to me in the past. They want people to jump through hoops like circus animals. I refuse to deal with them any longer and will let my attorney sort this out. Absolutely absurd service and a complete waste of my time.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply25 Apr 2024, 16:14
Official
Dear Ewert ,
 
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards
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