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Lyle A
1 reviews | Active since Oct 2024
04 Oct 2024, 06:55
Deplorable customer/client service Alexander Forbes
I'm writing this review to share my current experience with Alexander Forbes for almost a month they've been giving me the run around for a payment made into my account the 09/09 nothing is reflecting on my bank side and they've been nothing but lackluster in trying to get this issue resolved I've been to their offices numerous times in hope of getting some sort of assistance but all I get is e-mail addresses to send information to with no outcome and the issue is still no where near resolved
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Alexander Forbes Financial Services's replyOfficial
04 Oct 2024, 14:41Dear Lyle
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply04 Oct 2024, 14:41
Official
Dear Lyle
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
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Lyle A's updateReviewer Update
04 Oct 2024, 19:20Same story no results I've been hearing and reading for an entire month, in fact I've been to your offices again today for the 4th time and still nothing resolved. I can't understand why firstly I was never even notified about a payment rejection which was something I had to find out at your office two weeks after initial 'payment' and secondly and more importantly why am I being told the bank rejected the payment and there's no such paper trail from the bank side? The consultant tried helping by contacting head office and the people she dealt with just flat out ignored her by not responding to her messages and not answering their phones so as a customer what am I supposed to think? Is this the way you guys treat customers? Pathetic!!
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Lyle A's update04 Oct 2024, 19:20
Reviewer Update
Same story no results I've been hearing and reading for an entire month, in fact I've been to your offices again today for the 4th time and still nothing resolved. I can't understand why firstly I was never even notified about a payment rejection which was something I had to find out at your office two weeks after initial 'payment' and secondly and more importantly why am I being told the bank rejected the payment and there's no such paper trail from the bank side? The consultant tried helping by contacting head office and the people she dealt with just flat out ignored her by not responding to her messages and not answering their phones so as a customer what am I supposed to think? Is this the way you guys treat customers? Pathetic!!