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Phumie M
1 reviews | Active since Dec 2020
27 Sept 2023, 13:00
deliberate stall or an agonising incompetency
I left the organisation on 31 August 2023 and Forms were submitted to to AF on 01 September 2023.
Since then I have been getting the run around from the Customer Service clients regarding progress of the claim. I feel that there is a deliberate stall or an agonising incompetency within the organisation.
The last contribution has been confirmed to have been received / allocated on 08 September 2023 and since then has been no movement, except constant lies by the customer service team when doing follow ups.
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Alexander Forbes Financial Services's replyOfficial
27 Sept 2023, 13:19Dear Phumie
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologize for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply27 Sept 2023, 13:19
Official
Dear Phumie
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologize for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations