KM
KHULEKANI M

1 reviews | Active since Aug 2014

28 Mar 2024, 12:52

Deliberate Delays

The company acknowledged receipt of my claim with that of my colleagues on the 5th of February 2024. We were advised that processing will upto 21 working days. Fine my South African colleagues got their payments within that time frame. But me as a passport holder I'm being thrown from pillar to pillar, excuse after excuse. I did not expect that this national song of FOREIGNERS MUST GO also applies to private companies. As I'm writing I'm from their offices in Sandton and was told to expect payment next week Thursday. The moment you get into their offices and produce a foreign passport, their attitude changes completely. For real this kind of service is not supposed to be given or expected from private businesses

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply02 Apr 2024, 08:06
Official
Dear Khulekani At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.   We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided.     Kind RegardsCustomer Insights and Escalations