Delays within different Dept of Alexander Forbes

I'm an very disappointed if that is not an understatement I've submitted a claim 3 weeks ago Before submitting I assure that everything is in order... Sars is in order Employer submitted last contribution on 6 Dec 2024 However when I contacted Af on 12 Dec my last contribution was received by them however not allocated Was assisted by Lebo who was extremely kind She escalated the matter to the dept who is responsible and provided a ref nr However I did not receive any feedback from specific dept and with my next follow up they were unable to provide me with status of my claim Me and my spouse submitted claims on exact the same dates he received payout we both worked for same company Our Tax matters is in order we consulted with Sars before claims was submitted so the delay is not with them My last contribution is sitting unallocated for 2 weeks escalation has been done with no response This in unacceptable communication needs to be done on regular basis Whenever you contact them the only answer you get is your claim is still within 4 to 6 weeks Unacceptable.. Advise at which stage of claim process it is which I hope is with Payout As confirmed with Sars is in order The relevant dept should act as this matters shall be escalated further Af connect system just as poor

Our