CW
Chanti W
1 reviews | Active since Apr 2018
16 Oct 2024, 21:03
Delays in Pension Payout
I logged a claim for a portion of my pension on the 31st of August 2024 but the withdrawal is taking longer than the expected period (4 weeks). No one can explain why the claim is not progressing and no one seems to be bothered about the frustrations this is causing. All required documents have been submitted but there's still a delay.
I call in frequently and have been told that my query is being escalated but nothing has happened since. If I don't call to follow up, then no one gives me feedback. Very frustrating and extremely disappointed
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Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
18 Oct 2024, 13:01Dear Chanti ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply18 Oct 2024, 13:01
Official
Dear Chanti ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
CW
Chanti W's updateReviewer Update
30 Oct 2024, 12:54Good day
We're approaching the end of October (since the claim was logged in August) and still no funds. I have cooperated and completed the documents required but I'm still met with delays and having to do follow ups myself.
The last communication I receive was that the Conpliance department needs to approve. Surely it doesn't take several days for approval
Kindly assist or direct to me someone who can escalate.this matter for quicker resolution
We're approaching the end of October (since the claim was logged in August) and still no funds. I have cooperated and completed the documents required but I'm still met with delays and having to do follow ups myself.
The last communication I receive was that the Conpliance department needs to approve. Surely it doesn't take several days for approval
Kindly assist or direct to me someone who can escalate.this matter for quicker resolution
CW
Chanti W's update30 Oct 2024, 12:54
Reviewer Update
Good day
We're approaching the end of October (since the claim was logged in August) and still no funds. I have cooperated and completed the documents required but I'm still met with delays and having to do follow ups myself.
The last communication I receive was that the Conpliance department needs to approve. Surely it doesn't take several days for approval
Kindly assist or direct to me someone who can escalate.this matter for quicker resolution
We're approaching the end of October (since the claim was logged in August) and still no funds. I have cooperated and completed the documents required but I'm still met with delays and having to do follow ups myself.
The last communication I receive was that the Conpliance department needs to approve. Surely it doesn't take several days for approval
Kindly assist or direct to me someone who can escalate.this matter for quicker resolution