Delays and no clear feedback

I contacted Alexander Forbes on Tuesday the 16th March to obtain an update on the status of my claim. The response I received, correlates with the majority of the feedback on this portal... 1.) The lack of any meaningful feedback when asking for an update on the status of a withdrawal claim. 2.) The long delay in processing a claim. 3.) The different timeframes provided in the process - I was told that the claim would be paid out in 4-6 weeks from the date the claim is submitted. On the other hand I was told that it takes 4-6 weeks from the time the last contribution is received (I can't see how it can take 2 weeks to allocate the contribution).

I know someone who was retrenched last year and their payout from Alexander Forbes reflected in less than 2 weeks from the application date.

Why the long delay???