Delays and ignorance between departments

This is the most unprofessional company ive ever dealt with and Im im going to ombudsman How the hell di you announce soft closures from 23 dec to 6 Jan 2024 With a heap of unresolved claims No wonder your reviews look so pathetic But oh yes it doesn't bother you at all Call centres deal with the **** while administrators and ckaims dept enjoy a xmas break My claim is in the 6 week period with funds still disinvested.. While my company confirm payment of last contribution on 6 dec 2024 You even confirm it was received I logg a complaint awaits feedback after 4 days which was 24 dec.. Hello you were closed Get your asses together assign more staff to intervene cause you are clearly sitting with a backlog which frustate us as customers And how can funds disinvestment takes 31 days.... Somewhere theres a delay I want my funds Pathetic is not even the word