ZS
Zinzisa S
1 reviews | Active since Nov 2018
22 Dec 2022, 09:02
Delaying to transfer my retirement funds
I am so disappointed with Alexander forbes service. They dont stick to their own words, on the 07 December 2022, I received an email that states that my retirement funds will be transferred to my account, and it will reflect within 5-10 working days, till today I have not received anything. I am stuck now. Really I dont know what to do any more.
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
22 Dec 2022, 10:35 Dear Zinzisa
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply22 Dec 2022, 10:35
Official
Dear Zinzisa
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
ZS
Zinzisa S's updateReviewer Update
22 Dec 2022, 10:49Thank you so much for attending to my query by responding very quickly, even though is not yet resolved, but it is promising that everything will be okay.
ZS
Zinzisa S's update22 Dec 2022, 10:49
Reviewer Update
Thank you so much for attending to my query by responding very quickly, even though is not yet resolved, but it is promising that everything will be okay.
ZS
Zinzisa S's updateReviewer Update
22 Dec 2022, 15:23Chastry Moorkey , Thank you so much for taking time to assist me today, I have received a payment.
Thanks once again, I am so happy.
Thanks once again, I am so happy.
ZS
Zinzisa S's update22 Dec 2022, 15:23
Reviewer Update
Chastry Moorkey , Thank you so much for taking time to assist me today, I have received a payment.
Thanks once again, I am so happy.
Thanks once again, I am so happy.