Delaying payout with constant excuses

I have done an extraction of my provident fund end July 2018 when following up on 4 Sept I was informed that my date of birth was incorrect and they have queried it. However never did the effort to phone me I have supp**** the documentation to sort out the problem.When following up 10/09 I was informed that they are waiting for SARS it should be back by the following week. Following up 14/09 I was told waiting for SARS and payout 4 weeks from 04/09. Following up 25/09 I was told waiting for SARS yet again . Following up 28/09 waiting for SARS yet again I need to follow up the following week Wednesday. I followed up on 03/10 still waiting for SARS but if money is not in on Friday to follow up. So today again I got told they are waiting for SARS when telling them that is the story every time I got told it is back payment will be made 7-14 days and I will have to phone every week just to make sure. I fail to understand why I I find this unacceptable that it seems that no one actually know what is going on. Over and above all the calls I sent an email on 28/09 and am yet to receive a response.This is MY money and it seems that all Alexander Forbes are doing is ***** our money.