DELAYED SERVICE AND LACK OF COMMUNICATION

Alexander Forbes acknowledge my pension claim on 15/07/2015.After the required time line of 30 days, I made a polite reminder of which I did not got any response.Upon realizing that it has taken too long I further made several calls which on several occasions went unanswered.<br> With persistence calls to almost daily, I was told the preparation of excel calculation is underway and subject to approval by person in charge of finance.Two weeks a go I made another call and I was told the claim is in Actuarist who is to make his approval.<br> At some point I was told whoever to approve is not there, either in the meeting or not in office, in both Finance and Actuaral approval.These are not valid reasons in 21st Century, paper work processing does not qualify violation of timelines/ delay of function in a serious organization set-up.<br> I am not new to this kind of claim, I had an equal claim when I exit from previous employer which had arrangement with AON. I filled the exit form almost the same time with the one of Alexander forbes and also timeline is 30 days.As expected, they paid the second week after the elapse of 30 days.<br>