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phezile M
1 reviews | Active since Nov 2016
06 Nov 2023, 00:20
Delayed provident fund payment
I would like for af pay out my provident fund,you confirm of receiving every document needed .last contribution was on September 25th! I see it deactivated on the app but I hvnt receive my money !can the department that us responsible for pay out pay my provident fund...it's been long due
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Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
06 Nov 2023, 08:53Dear Phezile
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply06 Nov 2023, 08:53
Official
Dear Phezile
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
pM
phezile M's updateReviewer Update
07 Nov 2023, 14:23You said you will get back to me today .it's almost end of business day no feedback are you guys paying the claim or is going to be new story everyday !
pM
phezile M's update07 Nov 2023, 14:23
Reviewer Update
You said you will get back to me today .it's almost end of business day no feedback are you guys paying the claim or is going to be new story everyday !
pM
phezile M's updateReviewer Update
07 Nov 2023, 15:47Lebohang I'm waiting for your call
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phezile M's update07 Nov 2023, 15:47
Reviewer Update
Lebohang I'm waiting for your call