Delayed Payment - Unacceptable Experience

Title: Delayed Payment - Unacceptable Experience

Rating: 1/5 stars

I'm extremely disappointed with the service I've received from Alexander Forbes. I submitted my claim 27 days ago, and while I did receive the amount from the savings pot, I'm still waiting for the payment from the other pots. What's frustrating is that Alexander Forbes claims to have paid everything, which is not true.

The lack of communication and transparency is appalling. I've had to follow up multiple times, and each time, I'm given a different story. It's unacceptable that a company of this caliber can't manage their processes efficiently.

I would caution others to be patient and prepared for delays when dealing with Alexander Forbes. Until they sort out their payment processes and communication, I wouldn't recommend them to anyone.