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Andile D
1 reviews | Active since Sept 2018
24 Apr 2025, 15:55
Delayed payment on my Provident fund
I'm really am appalled by the services rendered by Alexander Forbes. I got dismissed by Shoprite group in November 2024 they delayed in submitting my documents to Alexander Forbes it was only submitted late March. When I called Alexandra Forbes I was told that the payment will be done in 7 days but it's hasn't been the case. When I check on the status of the claim it still through tax. For how long is it going to stay there I SIMPLY NEED MY PROVIDENT to Be paid. What is really the hold up I just need my money
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Alexander Forbes Financial Services's replyOfficial
24 Apr 2025, 16:04Dear Andile
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply24 Apr 2025, 16:04
Official
Dear Andile
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation